Itoen Japanese Green Tea

COVID-19

Due to Coronavirus pandemic, many countries adopt additional safety measures that cause delivery delay or suspension to some countries. Please click here for more information.

SHIPPING OPTIONS

• EMS (or Express) is the fastest and most reliable form of international shipping. EMS packages usually arrive in 3 to 6 days after shipment.
• IPP (or Airmail) is a fast yet economy shipping method with an estimate delivery time of 10 days.
• ePacket (or small packet) a variation of Airmail with a lower cost but maximum weight of 2kg. If your order is over 2kg in total, you will receive in multiple 2kg boxes. Estimated delivery time is similar to IPP.

Note: Your order may be packed in separate boxes to minimise the risk of damage to items during transport. Availability of the shipping options depends on the weight and shape of your order. You can check or choose the shipping option on your shopping cart or checkout page.

DAMAGED PARCELS

• Meltable items such as pure chocolates are not available for purchase during summer in some countries to assure customer satisfaction.
• These items may get some sort of deformation when delivered depending on the temperature during transit . Please bear in mind that this is out of our control.
• Should you received an item melted down, please contact us immediately to reach to the best arrangement.

DISCLAIMER

• All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.
• The Halal label is not certified. We use the product ingredients as indication of whether the product is Halal or not.